Pre-Information Form

1. PARTIES AND SUBJECT

The subject of this Pre-Information Form is to inform the Buyer, regarding the Distance Sales Agreement to be established between the Buyer and the Seller, in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

The Buyer can access the information regarding the Pre-Information Form and the Agreement through their account or order page linked to their membership. A copy of the Pre-Information Form and the Agreement is stored in the Buyer's account and can also be sent via e-mail upon request.

2. DEFINITIONS

In the application and interpretation of this Pre-Information Form and the Agreement, the following terms shall have the meanings specified opposite them:

Buyer:
The natural person who acquires, uses, or benefits from a Good or Service for non-commercial or non-professional purposes,

Ministry:
The Ministry of Trade of the Republic of Turkey,

Bank:
Licensed institutions operating in accordance with Banking Law No. 5411,

Service:
The subject of any consumer transaction other than the provision of Products, which is performed or promised to be performed for a fee or benefit,

Law:
Law No. 6502 on Consumer Protection,

Cargo Company:
The contracted cargo or logistics company that ensures the delivery of the Product to the Buyer and its return from the Buyer to the Seller during return processes,

Pre-Information Form:
This form, prepared to inform the Buyer about the minimum matters specified in the Regulation before the conclusion of the Agreement or before any offer to that effect is accepted by the Buyer,

Platform:
The internet website of the Seller with the domain name www.ikonikankara.com,

Seller:
Impact Hub Ankara Yaratıcı Proje Geliştirme Ofis Hizmetleri A.Ş., which offers the Product/Service for sale through the Platform,

Agreement:
The Distance Sales Agreement concluded between the Seller and the Buyer,

Product:
Movable goods subject to shopping and all kinds of intangible goods such as software, audio, video, and similar items prepared for use in electronic environment,

Regulation:
Refers to the Regulation on Distance Contracts.

3. BUYER AND SELLER INFORMATION

BUYER INFORMATION

Person to be Delivered To:
[Will be filled automatically.]

Delivery Address:
[Will be filled automatically.]

Phone:
[Will be filled automatically.]

Fax:
[Will be filled automatically if available.]

Email / Username:
[Will be filled automatically.]

SELLER INFORMATION

Seller's Title:
Impact Hub Ankara Yaratıcı Proje Geliştirme Ofis Hizmetleri A.Ş.

Seller's Address:
Yıldızevler Mahallesi, Kişinev Caddesi No: 10, 06550 Çankaya / Ankara

Seller's MERSIS Number:
0474079730600001

Seller's Tax Identification Number:
4740797306

Seller's Tax Office:
Seğmenler Tax Office

Seller's Phone Numbers:
+90 536 868 95 25
+90 312 441 50 64

Seller's Fax Number:
–

Seller's Complaint / Suggestion Channels:
ikonik.ankara@impacthub.net

4. PRODUCT/SERVICE INFORMATION

4.1. The basic features of the Product/Service, including its type, quantity, brand/model, color, number, and price, are available on the Platform and can be examined in detail through the Platform.

4.2. All amounts to be paid for the Product/Service; the sales price including taxes, shipping cost if any, installment difference, discount amount, and total order amount are shown in the table below.

Product/Service Description:
[Will be filled automatically.]

Quantity:
[Will be filled automatically.]

Cash Price:
[Will be filled automatically.]

Subtotal (VAT Incl.):
[Will be filled automatically.]

Shipping Cost:
[Will be filled automatically.]

Total:
[Will be filled automatically.]

Total Product Price Excluding Shipping:
[Will be filled automatically.]

Shipping Fee:
[Will be filled automatically.]

Installment Difference:
[Will be filled automatically.]

Total Order Amount:
[Will be filled automatically.]

Payment Method and Plan:
[Will be filled automatically.]

Delivery Address:
[Will be filled automatically.]

Person to be Delivered To:
[Will be filled automatically.]

Billing Address:
[Will be filled automatically.]

Order Date:
[Will be filled automatically.]

Delivery Method:
[Will be filled automatically.]

Delivery Time*:
[Will be filled automatically.]

Time to Deliver to Cargo Company**:
[Will be filled automatically.]

* Exceptions specified in the Agreement and relevant legislation are reserved.

** The specified period refers to the estimated time for the Seller to deliver the Product to the Cargo Company, not a delivery commitment.

Delivery conditions are applied as stated on the relevant product page.

5. GENERAL PROVISIONS

5.1. The Seller accepts, declares, and undertakes to deliver the Product/Service complete, in accordance with the qualities specified in the order, and together with guarantee certificates, user manuals, and other information and documents that must be delivered with the Product/Service as required by legislation, if any.

5.2. The Product shall be delivered to the Buyer or a third party designated by the Buyer, within the promised delivery period and in any case not exceeding the legal period prescribed by legislation, to the delivery address specified by the Buyer on the Platform via the Cargo Company. If the Seller fails to perform its obligation within the period, the Buyer may exercise their rights arising from the legislation.

For Products/Services prepared according to the Buyer's request or personal needs, and for products explicitly stated as "Pre-order" or "Made to Order" on the product page, the delivery period stated on the product page shall apply. The Buyer's rights arising from imperative legislation are reserved.

5.3. The Seller sends and delivers the Product to the delivery address specified by the Buyer via the Cargo Company.

5.4. If the Buyer fails to receive the Product/Service for any reason and the Product returns to the Seller, the status of the order and the return process shall be carried out within the framework of the legislation and the provisions of the Agreement.

5.5. The Seller is not responsible for damages arising from the delay of delivery or the inability to deliver the Product due to the Buyer or a third party designated by the Buyer not being present at the address at the time of delivery, which are not attributable to the Seller.

5.6. Unless explicitly stated otherwise on the Platform, the delivery costs of the Product/Service belong to the Buyer. In cases where the Seller declares on the Platform that they will cover the delivery fee, the delivery costs shall belong to the Seller.

5.7. The Seller may supply an equivalent Product/Service of equal or superior quality and at the same price, provided that the Buyer is informed and their explicit consent is obtained before the expiration of the performance obligation arising from the Agreement.

5.8. In cases where the performance of the Product/Service becomes impossible, the Seller shall notify the Buyer in writing or via a permanent data storage device within the period prescribed by legislation from the date it learns of this situation and shall refund the collected payments within the legal period. The unavailability of the Product/Service in stock is not considered as the performance becoming impossible by itself.

5.9. It is recommended that the Buyer obtains a damage assessment report from the cargo official for Products with visibly crushed, broken, torn, or damaged packaging upon delivery. However, the absence of a report does not eliminate the Buyer's legal rights regarding defective goods.

In the event of exercising the right of withdrawal, the Product/Service must be preserved within the permitted usage limits specified in the legislation and returned together with the invoice, warranty certificate, user manual, and other documents delivered with the Product, if any.

5.10. The Buyer is obliged to pay the price subject to the Agreement. If the payment is not completed for any reason or is canceled in the Bank records, the Seller's obligation to deliver the Product/Service does not arise.

5.11. If the credit card belonging to the Buyer is used illegally by unauthorized persons after the delivery of the Product and the order amount is not paid to the Seller by the relevant Bank, the rights and obligations of the parties shall be determined within the framework of the relevant legislation.

5.12. In cases where a refund must be made to the Buyer within the scope of the Agreement, the Seller shall make the refund within the period prescribed by legislation, in a manner appropriate to the payment instrument used by the Buyer. The time it takes for the refund amount to be reflected in the Buyer's account may vary depending on the Bank's transaction processes.

5.13. If the Buyer and the credit card holder used during the order are not the same person, or if a security risk regarding the credit card used is detected before the delivery of the Product/Service, the Seller may request additional information or documents to ensure transaction security. The order may be kept on hold until the requested information and documents are provided; if they are not provided within a reasonable period, the order may be canceled.

5.14. No claim can be made against the Buyer in case of delivery of an unordered Product/Service. The Buyer's silence or use of the said Product/Service cannot be interpreted as an acceptance statement for the conclusion of the Agreement.

5.15. The number of Products/Services the Buyer can order may be limited by announcements made through the Platform. Orders exceeding the determined number may be blocked or canceled. Payments collected for canceled orders shall be refunded to the Buyer within the period and by the method prescribed by legislation.

5.16. The Buyer, in their capacity as a consumer, can submit their requests, complaints, and suggestions to the Seller through the Seller's contact information provided above or through the communication channels offered on the Platform.

6. SPECIAL CONDITIONS

6.1. If the Buyer chooses the corporate invoice option during the order, the Seller shall issue a corporate invoice using the tax identification number, tax office, and other invoice information provided by the Buyer through the Platform. It is the Buyer's responsibility to enter the information to be included in the invoice correctly, accurately, and completely.

6.2. If payment is made by credit card through the Platform, campaigns may be organized by the Bank; a different number of installments than the one chosen by the Buyer may be applied, or additional services such as installment deferral may be offered. These campaigns are at the Bank's discretion. The calculation of installment amounts and the creation of the payment plan are determined according to the Bank's practices.

6.3. Digital products are not suitable for physical shipment. The delivery of these products is carried out according to the methods and conditions specified on the product page. Delivery provisions regulated specifically for physical products in the Agreement shall apply to digital products only to the extent appropriate to their nature.

6.4. In orders related to mobilization and aid operations carried out in coordination with official public institutions and organizations of the Republic of Turkey, the right of withdrawal may not be exercised if the conditions specified in the relevant legislation are met.

7. PROTECTION OF PERSONAL DATA AND INTELLECTUAL-INDUSTRIAL RIGHTS

7.1. The Seller attaches importance to ensuring the security and protection of personal data obtained within the scope of this Agreement. The Seller processes and shares such personal data in accordance with Law No. 6698 on the Protection of Personal Data and relevant secondary legislation.

7.2. The Buyer is obliged to check that the personal data provided within the scope of this Agreement is accurate, complete, and up-to-date, and to take necessary measures to ensure the security of their account information and personal data.

7.3. The Buyer can access detailed information regarding the processing of personal data through the Clarification Text on the Protection of Personal Data available on the Platform.

7.4. Intellectual and industrial property rights regarding text, visuals, design, brands, and other content on the Platform belong to the Seller or the relevant right holders, unless explicitly stated otherwise. This content cannot be used, reproduced, published, or commercially exploited without the permission of the right holder.

8. RIGHT OF WITHDRAWAL

8.1. The Buyer has the right to withdraw from the Agreement within 14 (fourteen) days without giving any reason and without paying any penalty, subject to the exceptions specified in the legislation.

8.2. The right of withdrawal period begins on the day the Agreement is concluded for Service sales; and on the day the Buyer or a third party designated by the Buyer receives the Product for Product sales. The Buyer can also exercise their right of withdrawal during the period from the conclusion of the Agreement until the delivery of the Product.

8.3. For the determination of the right of withdrawal period:

a) For Products subject to a single order but delivered separately, the day the Buyer or a third party designated by the Buyer receives the last Product,

b) For Products consisting of multiple parts, the day the Buyer or a third party designated by the Buyer receives the last part,

c) For Products delivered regularly over a certain period, the day the Buyer or a third party designated by the Buyer receives the first Product

is taken as a basis.

8.4. In cases where Product delivery and Service performance occur together, the provisions of the right of withdrawal regarding Product delivery shall apply.

8.5. If the right of withdrawal is exercised in due form, the Seller shall refund the amounts collected from the Buyer and required to be refunded in accordance with the legislation, within the legal period, in a manner appropriate to the payment instrument used by the Buyer, and without imposing any costs on the Buyer. The Seller reserves the right to withhold the refund until the Product reaches it or the Buyer provides a document indicating that the Product has been returned, in cases permitted by legislation.

8.6. The notification of the right of withdrawal and other notifications related to the Agreement can be made through the Seller's contact channels below, in accordance with the legislation and within the period:

Email: ikonik.ankara@impacthub.net
Contact page: https://ikonikankara.com/pages/contact

8.7. If the right of withdrawal is exercised, the Buyer shall return the Product to the Seller within 14 (fourteen) days from the notification of withdrawal. The box, packaging, standard accessories if any, and other products gifted with the Product must also be returned complete as much as possible.

8.8. The Buyer is not responsible for ordinary changes and deterioration that occur if the Product is used in accordance with its operation, technical specifications, and user instructions within the withdrawal period.

8.9. Following the exercise of the right of withdrawal, the refund process is carried out under the conditions and within the period prescribed by legislation. When returning the Product/Service to the Seller, the invoice or e-invoice information delivered with the Product, if any, is also submitted. If the Buyer has requested a corporate invoice, the return process is carried out in accordance with the relevant tax legislation.

8.10. If the Buyer uses the contracted Cargo Company specified for returns on the Platform, the return shipping cost shall be covered within the framework of the relevant legislation and the conditions explained on the Platform. If the contracted Cargo Company does not provide service in the Buyer's location, the return method shall be determined by contacting the Seller.

8.11. The Buyer exercises the right of withdrawal within the period and procedures specified in the legislation. The Buyer's rights arising from imperative legislation are reserved.

9. CASES WHERE THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

9.1. The Buyer cannot exercise the right of withdrawal in the following contracts in accordance with the relevant legislation:

a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the Seller,

b) Contracts for goods prepared in line with the consumer's wishes or personal needs,

c) Contracts for the delivery of perishable goods or goods whose expiration date may pass quickly,

d) Contracts for the delivery of goods whose protective elements such as packaging, tape, seal, or package have been opened after delivery and whose return is not suitable for health or hygiene reasons,

e) Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,

f) Contracts for books, digital content, and computer consumables presented in a physical environment if their protective elements such as packaging, tape, seal, or package have been opened after the delivery of the Product,

g) Contracts for the delivery of periodic publications such as newspapers and magazines, other than those provided under a subscription contract,

h) Contracts for accommodation, transportation of goods, car rental, food and beverage supply, and leisure activities that must be performed on a specific date or period,

i) Contracts for services performed instantly in an electronic environment and intangible goods delivered instantly to the Buyer,

j) Contracts for services whose performance has begun with the Buyer's consent before the expiration of the right of withdrawal period.

A return code may not be generated through the Platform for orders within this scope.

9.2. If the Product/Service consists of product or service types excluded from the scope of application of the Regulation, the provisions of the Regulation do not apply to the legal relationship between the Buyer and the Seller, and therefore the right of withdrawal cannot be exercised.

9.3. In cases where an electronic code is purchased through the Platform and the code is delivered instantly to the Buyer, the right of withdrawal cannot be exercised within the framework of the conditions specified in the relevant legislation.

10. RESOLUTION OF DISPUTES

10.1. In disputes arising from the application of this Agreement, the Consumer Arbitration Committees and Consumer Courts in the place of residence of the Buyer or where the consumer transaction took place are authorized, within the monetary limits announced by the Ministry.