1. Delivery

Are there any delivery or shipping fees?

For purchases of 5,000 TL or more made on our site, no shipping fee is charged. For purchases less than 5,000 TL, a fixed fee is charged depending on the package size.

Where is my package? How can I track my package?

When your order is shipped, a tracking number is assigned to your order. You can find out where your package is by querying this tracking number on the website of the relevant shipping company. In addition, the relevant shipping company will provide you with information about your package via SMS.

My order arrived when I wasn't home. What should I do?

If you are not at your address, your package will be left at the nearest branch of the shipping company. If you do not pick up your package from the specified branch within three days or the period notified by the shipping company, your order will be returned to us.

Is delivery made on weekends or public holidays?

Shipping companies generally deliver to homes every day except Sundays. The operations of shipping companies on public holidays vary according to the operation of the relevant shipping company. You can get detailed information about this from the shipping companies.

What should I pay attention to during delivery?

Always check your order with the cargo officer. If there is damage to the package or the product, you can return the package with the shipping company without accepting it. Ask the cargo officer to prepare a "Damage Assessment Report."

If you decide not to accept the cargo after receiving the package from the shipping company by checking the contents and quantity, apply for a return through our platform. Hand over the product to the cargo officer with this report and invoice and send it back to us.

2. Returns

You can return a product you ordered from Impact Hub Ankara İkonik Ankara within 14 days of its delivery to you. Worn, washed, or damaged products cannot be returned.

You can send your product back to us free of charge by providing the return code ShipShack Yazılım ve Lojistik Hizmetleri A.Ş. Gebze – Plastikçiler Deposu / 2228454550843 to Aras Kargo branches.

You must send the product you want to return with the order number detail inside, without damaging its original packaging.

Our conditions for accepting returns are as follows:

The product you wish to return must definitely be unused and unwashed. The returned product must be sent to the address provided by Impact Hub Ankara without damaging its original packaging. Returns of products with deformed, damaged, scratched original packaging, or with tape stuck on the package, are not possible. If a damaged product is attempted to be returned to Impact Hub Ankara, the product will be sent back to the Customer. Extra shipping fees arising from this transaction will be borne by the customer.

All accessories sent with the product or included in the product must be sent to Impact Hub Ankara undamaged during the return process. Otherwise, the return will not be accepted.

Textile products that have been worn, washed, dusty, stained, or processed will not be accepted for return.

If the product is not suitable for return under the specified conditions or if the product is unsellable again, a return is not possible.

3. Exchange

Impact Hub Ankara İkonik Ankara products do not have an exchange option.